Refund Policy

Our APIs and digital products are billed and managed directly by Bonai. When you subscribe to a paid plan, billing, payment processing, and invoice management are handled by Bonai through our payment provider, Stripe, in accordance with their Terms of Service. For questions about charges you see on your statement, please contact us at support@bonai.io.

If you are not satisfied with your paid Bonai subscription, you may request a refund within three (3) days of your initial purchase, provided you have used fewer than 500 requests. Refunds are issued to the original payment method and are subject to processing timelines determined by Stripe and your payment provider.

To request a refund, email us at refund@bonai.io within the eligibility window described above. Include your account email, the product and plan you subscribed to, the date of purchase, and the reason for your request. We will review your request and respond within 5 business days. If approved, refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your payment provider.

The following are not eligible for a refund: (a) the free tier; (b) overage charges for usage beyond your plan's included request allowance; (c) any usage or consumption that has already occurred beyond the eligibility thresholds in Section 2; and (d) fees or charges imposed by Stripe, your payment provider, or applicable taxes.

Recurring subscription renewals are billed at the start of each billing cycle. If you cancel before a renewal date, you will continue to have access to your plan for the remainder of the period you have already paid for. Renewal charges that have already been processed are subject to the refund policy in Section 2.

We ask that you contact us before initiating a chargeback with your payment provider. Chargebacks are reviewed on a case-by-case basis. If a chargeback is filed after a refund has already been issued, we may dispute it and provide evidence of the refund.

We may deny refund requests that we determine, in our sole discretion, to be fraudulent or abusive.

If you have any questions about this Refund Policy, please contact us at support@bonai.io.